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US Career Opportunities / Okmulgee Oklahoma

Position Title – Customer Care Specialist

Department – Customer Service

Location – Okmulgee, OK

 

General Description

Polyvision is seeking a Customer Care Specialist to serve as a main point of contact for customers. In this role, you will build lasting relationships, manage multi-channel inquiries, process orders, and resolve technical issues to ensure top-tier customer loyalty.

Responsible for

Order & Data Management

  • Order Entry: Processing all customer orders across US and Latin American (LATAM) regions.
  • ERP Maintenance: Keeping customer master data and contract pricing accurate inside SAP.
  • Data Input: Registering new customer accounts into the system.
  • Invoicing: Processing invoices and generating Advance Shipment Notifications (ASNs).

Customer Relations & Support

  • Inbound Communication: Answering the main 800-number customer service phone line.
  • Inquiry Handling: Managing inbound digital requests coming through corporate email inboxes.
  • Order Tracking: Providing regular status updates and estimated delivery times to clients.
  • Fulfillment: Processing and shipping physical sample requests to prospective buyers.

Sales Operations

  • Quoting: Calculating and delivering price quotes for standard, custom, or special engineering requests.
  • Outbound Support: Sharing marketing materials, corporate promotions, and product updates with the existing customer base.

Supply Chain & Quality Coordination

  • RMA & Credits: Managing the Return Merchandise Authorization process and issuing finance credits by partnering with the Quality Department.
  • Production Liaison: Coordinating daily with the manufacturing plant floor to align production schedules with customer shipping deadlines.

The above responsibilities are not intended to be all-inclusive. You may be expected to perform other duties. Due to changing business requirements, the job duties may change from time to time.

Therefore, the Management of the Company reserves the right to change the above without notice. Nothing in the above communication, in any way, creates an express or implied contract of employment between the employee and the Company.

Education/Experience/Skills/Abilities

  • Bachelor’s Degree or equivalent work experience
  • Strong interpersonal skills and consultative selling experience
  • Strong written and verbal communication
  • Goal-oriented and self-motivated
  • Highly organized with solid computer/technical skills(Microsoft Office/SAP/Salesforce)
  • Team player, ability to build strong internal and external relationships
  • Bi-Lingual(English & Spanish)

Position Title – Maintenance Technician

Department – Maintenance Department

Location – Okmulgee, OK

 

General Description

  • Ensure the plant’s equipment and machinery is maintained to ensure continuous operation of material to avoid loss of revenue.
  • Troubleshoot faulty equipment and systems containing either electrical, mechanical, hydraulic and pneumatic components or a combination of them.
  • Provide technical direction to other employees to ensure all equipment is being used to meet or exceed design specifications. Ensure coordination of equipment repairs with production personnel to minimize downtime.
  • Strive for efficient work flow and compliance with all safety guidelines including lock out tag out procedures. Be available for work schedule changes according to work load or manpower requirements.
  • Lift product with crane, hoist or forklift. The certification and use of a powered forklift is required for moving materials or equipment and emptying waste containers.
  • Utilize company software / systems for work orders, parts requests and preventative maintenance tracking.
  • Maintain equipment and systems controlled by PLC’s.
  • Maintain a clean and orderly work area.
  • Train new employees for any of the job duties and responsibilities when required.
  • Observe all company policies and procedures.
  • Complete time sheets and all required reports/documents on a daily basis.

Additionally, employees are expected to abide by all internal control & compliance practices to:

  • Safeguard assets from theft and misuse.
  • Ensure segregation of duties to minimize fraud.
  • Comply with business ethics, applicable laws and regulations.
  • Maintain confidentiality of proprietary information.
  • Periodically reconcile physical assets to accounting records.

Education/Experience/Skills/Abilities

  • Maintenance Technical experience required. High school diploma or equivalent experience required.
  • Prior work experience in a lean manufacturing/warehouse environment strongly desired.
  • Ability to read, write and speak English on material labels, and written/verbal work instructions. Read and interpret technical drawings, specifications and manuals.
  • Electrical, welding, hydraulics, pneumatic experience required.
  • Experience with quality/continuous improvement initiatives desired.
  • Ability and willingness to effectively prioritize work to meet established deadlines.
  • Pass a pre-employment drug and physical screening exam.
  • Demonstrated experience with math and analytical skills related to measurements and dimensions required.
  • Perform each essential duty satisfactorily as demonstrated by written, oral and hands-on testing.

Physical Requirements

  • Requirements for talking and hearing functions for daily communication purposes.
  • Requirements to occasionally move, lift, feel, or handle products.
  • Requirements to occasionally climb, stoop, kneel, crouch, or crawl.
  • Requirements to stand or sit during, or for, the extent of the shift.
  • Requirements to occasionally lift up to 55 pounds.
  • Specific vision abilities required: close and distance vision, color vision, peripheral vision, depth perception, and adjust focus.
  • Daily exposure to moving mechanical and high-voltage electrical devices.
  • Seasonal exposure to elevated, but not harmful, heat.
  • Occasional exposure to wet or humid conditions.
  • Occasional exposure to, but not harmful, fumes or airborne particles.
  • Occasional exposure to elevated, but not harmful, noise levels.

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