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US Career Opportunities / Okmulgee Oklahoma

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Position Title – Customer Care Specialist

Department – Customer Service

Location – Okmulgee, OK

 

General Description

Polyvision is seeking a Customer Care Specialist to serve as a main point of contact for customers. In this role, you will build lasting relationships, manage multi-channel inquiries, process orders, and resolve technical issues to ensure top-tier customer loyalty.

Responsible for

Order & Data Management

  • Order Entry: Processing all customer orders across US and Latin American (LATAM) regions.
  • ERP Maintenance: Keeping customer master data and contract pricing accurate inside SAP.
  • Data Input: Registering new customer accounts into the system.
  • Invoicing: Processing invoices and generating Advance Shipment Notifications (ASNs).

Customer Relations & Support

  • Inbound Communication: Answering the main 800-number customer service phone line.
  • Inquiry Handling: Managing inbound digital requests coming through corporate email inboxes.
  • Order Tracking: Providing regular status updates and estimated delivery times to clients.
  • Fulfillment: Processing and shipping physical sample requests to prospective buyers.

Sales Operations

  • Quoting: Calculating and delivering price quotes for standard, custom, or special engineering requests.
  • Outbound Support: Sharing marketing materials, corporate promotions, and product updates with the existing customer base.

Supply Chain & Quality Coordination

  • RMA & Credits: Managing the Return Merchandise Authorization process and issuing finance credits by partnering with the Quality Department.
  • Production Liaison: Coordinating daily with the manufacturing plant floor to align production schedules with customer shipping deadlines.

The above responsibilities are not intended to be all-inclusive. You may be expected to perform other duties. Due to changing business requirements, the job duties may change from time to time.

Therefore, the Management of the Company reserves the right to change the above without notice. Nothing in the above communication, in any way, creates an express or implied contract of employment between the employee and the Company.

Education/Experience/Skills/Abilities

  • Bachelor’s Degree or equivalent work experience
  • Strong interpersonal skills and consultative selling experience
  • Strong written and verbal communication
  • Goal-oriented and self-motivated
  • Highly organized with solid computer/technical skills(Microsoft Office/SAP/Salesforce)
  • Team player, ability to build strong internal and external relationships
  • Bi-Lingual(English & Spanish)
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Position Title – Maintenance Technician

Department – Maintenance Department

Location – Okmulgee, OK

 

General Description

  • Ensure the plant’s equipment and machinery is maintained to ensure continuous operation of material to avoid loss of revenue.
  • Troubleshoot faulty equipment and systems containing either electrical, mechanical, hydraulic and pneumatic components or a combination of them.
  • Provide technical direction to other employees to ensure all equipment is being used to meet or exceed design specifications. Ensure coordination of equipment repairs with production personnel to minimize downtime.
  • Strive for efficient work flow and compliance with all safety guidelines including lock out tag out procedures. Be available for work schedule changes according to work load or manpower requirements.
  • Lift product with crane, hoist or forklift. The certification and use of a powered forklift is required for moving materials or equipment and emptying waste containers.
  • Utilize company software / systems for work orders, parts requests and preventative maintenance tracking.
  • Maintain equipment and systems controlled by PLC’s.
  • Maintain a clean and orderly work area.
  • Train new employees for any of the job duties and responsibilities when required.
  • Observe all company policies and procedures.
  • Complete time sheets and all required reports/documents on a daily basis.

Additionally, employees are expected to abide by all internal control & compliance practices to:

  • Safeguard assets from theft and misuse.
  • Ensure segregation of duties to minimize fraud.
  • Comply with business ethics, applicable laws and regulations.
  • Maintain confidentiality of proprietary information.
  • Periodically reconcile physical assets to accounting records.

Education/Experience/Skills/Abilities

  • Maintenance Technical experience required. High school diploma or equivalent experience required.
  • Prior work experience in a lean manufacturing/warehouse environment strongly desired.
  • Ability to read, write and speak English on material labels, and written/verbal work instructions. Read and interpret technical drawings, specifications and manuals.
  • Electrical, welding, hydraulics, pneumatic experience required.
  • Experience with quality/continuous improvement initiatives desired.
  • Ability and willingness to effectively prioritize work to meet established deadlines.
  • Pass a pre-employment drug and physical screening exam.
  • Demonstrated experience with math and analytical skills related to measurements and dimensions required.
  • Perform each essential duty satisfactorily as demonstrated by written, oral and hands-on testing.

Physical Requirements

  • Requirements for talking and hearing functions for daily communication purposes.
  • Requirements to occasionally move, lift, feel, or handle products.
  • Requirements to occasionally climb, stoop, kneel, crouch, or crawl.
  • Requirements to stand or sit during, or for, the extent of the shift.
  • Requirements to occasionally lift up to 55 pounds.
  • Specific vision abilities required: close and distance vision, color vision, peripheral vision, depth perception, and adjust focus.
  • Daily exposure to moving mechanical and high-voltage electrical devices.
  • Seasonal exposure to elevated, but not harmful, heat.
  • Occasional exposure to wet or humid conditions.
  • Occasional exposure to, but not harmful, fumes or airborne particles.
  • Occasional exposure to elevated, but not harmful, noise levels.
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Position Title – Global IT Manager

Department – Administration

Location – Okmulgee, OK (onsite)

Reports To – VP of Global Business Optimization

Work Schedule – Monday-Friday; 8 AM-5 PM

Travel – Up to 10%

Incentive Compensation – Annual Bonus Plan


General Description

As a global leader of the Information Technology organization, this individual will be essential in refining and implementing Polyvision’s future IT solutions. The role will be heavily engaged with our outsourced IT solutions provider to ensure IT solutions stay current or lead the marketplace in which we operate.

The Global IT Manager will be responsible for evaluating our existing technologies and processes, incorporating developing IT needs of the organization, and advising the executive team on the best ways to move forward with cost-effectiveness and competitive advantages in mind.

The innovative use of technology should ensure the IT organization drives efficiencies into the organization, creates value for our customers, and empowers our team to perform in their respective roles.

At Polyvision, we exist to make products that make the world a better place. We are the world leader in the production of commercial-grade writing surfaces and have sales in over 60 countries. Polyvision is a private equity-backed company headquartered in Okmulgee, OK, with production locations in Genk, Belgium, and Okmulgee, Oklahoma, and sales offices abroad.

Responsible for

IT Strategy & Technology Management

  • Analyze the technology currently used to run the organization and facilitate the evaluation of new solutions to ensure alignment with our mission and vision.
  • Collaborate with project managers and the leadership team to measure system and resource use and allocation.
  • Prepare cost-benefit analyses for every change in our IT workflow.
  • Suggest hardware and software upgrades as appropriate to improve operations, consistency, and budgetary success.

IT Infrastructure & Security

  • Manage and advance the connectivity network infrastructure with an emphasis on high performance and alignment across locations.
  • Focus on security to comply with US and international regulations.

IT Provider & Vendor Management

  • Serve as a liaison to the IT provider, ensuring KPIs and performance levels are met.
  • Negotiate contracts with vendors and service providers for installing new technology, managing existing technologies, and training employees in their use.
  • Work in collaboration with the IT provider to deliver effective strategic initiatives that drive cost-effectiveness and productivity throughout the organization.

Global Collaboration & Leadership

  • Effectively communicate with and support a geographically dispersed team outside the United States.
  • Collaborate with project managers and leadership to ensure IT resources support organizational needs.

The Successful Candidate Will

  • Develop an understanding of the IT capabilities required to support strategic choices.
  • Demonstrate high levels of passion, curiosity, and commitment while adhering to Polyvision’s core values.
  • Demonstrate business acumen by effectively synthesizing and analyzing information.
  • Maintain a hands-on and proactive workstyle to manage day-to-day activities necessary to support the business.
  • Build alignment for initiatives and programs.
  • Demonstrate excellent verbal and written communication and presentation skills to interact knowledgeably with internal and external parties.
  • Show superior self-project management ability and a drive-for-results mentality.
  • Think and act strategically, planning for the long term while balancing short- and long-range organizational needs.
  • Partner effectively with all lines of business internally.
  • Demonstrate excellence in managing IT functions.

Education/Experience/Skills/Abilities

  • Minimum 5 years’ experience in information technology and resource management.
  • Bachelor’s Degree in Information Technology or equivalent job/industry experience.
  • Experience leading software and hardware platform migrations.
  • Manufacturing experience preferred, with ERP knowledge.

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