Cleaning, Care + Maintenance Of Your Duo Surface

Built with our revolutionary CeramicSteel, e3 CeramicSteel duo, is made to withstand the rigors of everyday classroom use, while offering superior projection and interactive performance options, as well as writing and erasing capabilities. Proper use and maintenance will increase performance and keep your surface looking like new.

First use of e3 CeramicSteel duo:

  1. If present, remove the clear protective film.
  2. Rinse with clean, warm water to remove any cleaner residue.
  3. Wipe surface dry with a clean cloth.

General cleaning instructions for e3 CeramicSteel duo:

  1. Wipe surface with a clean cloth moistened with a high-quality whiteboard cleaner or warm water.
    Note: Using a non-appropriate cleaner may result in poor dry erasability due to the build-up of residues from the cleaner on the surface.
  2. Rinse with clean, warm water to remove any cleaner residue.
  3. Wipe surface dry with a clean cloth.
  4. Surfaces used moderately should be cleaned two to three times per week. Surfaces used more intensely may require daily cleaning.

Removing permanent marker:

  1. To quickly and easily remove permanent marker, write over the top of the writing with a dry-erase marker. Then, simply erase. In most cases, this will remove the marker. If deeper cleaning is required:
  2. Moisten a clean, dry cloth with rubbing alcohol.
  3. Wipe the surface in a circular motion to loosen marker residue.
  4. Rinse with clean water and dry with a clean cloth.
  5. Repeat these steps as necessary to remove all residue.

Removing metal scratches or stubborn residues:

  1. Moisten a clean, dry cloth with water.
  2. Apply a small amount of an abrasive cleanser to the cloth.
    Note: For best results, follow the manufacturer’s instructions on the label.
  3. Working in small sections, clean the area using a back-and-forth motion with gentle pressure.
  4. Wipe off all residue with a dry cloth.
  5. Soap residues on the surface will result in decreased dry erasability. Therefore, rinse well with clean water and wipe dry with a clean cloth.

Recommended Accessories:

  1. Use a microfiber cloth or eraser to maximize the erasing performance of your surface
    Note: For best results, let ink dry before erasing.
  2. Use high-quality, dry-erase markers (avoid low odor markers) to optimize erasability.
    Note: Replace markers when almost dry to avoid poor writing and erasing.